Terms and Conditions

By using this website you are agreeing to the terms set out below.

Acceptance of Work

The company reserves the right to refuse or decline any work at its own discretion. Where the company agree to undertake works for the customer, this will be done so by an authorised representatives of the company only.

Call out fee and charges

The company charges a minimum of 1 hour fee for all appointments, regardless of work carried out. This includes work quoted on an hourly rate, or fixed price work. If for any reason we are not able to carry out works during attendance, the minimum 1 hour call out fee would still be payable for our attendance, plus the cost of any additional labour time over the first hour, and parts/ materials used.

Estimates and Fixed Price Work

Unless otherwise specified, all estimates provided are done on an ”as is” basis, and are not a fixed price quotation or firm price. The estimate will set out the likely minimum cost involved based on a visual inspection by the company and/or details supplied by the customer. The final price will be calculated based on the original estimate and in accordance with the company standard rate applicable at the time works being carried out and may be increased above the estimate price.

Any estimates might be revised by the company in the following circumstances:

  • If following submission of the estimate by the company, there is an increase of the cost of materials to be supplied.
  • If following the submission of the estimate by the company, it is discovered further works and services need to be carried out which had not been anticipated. 
  • If following the submission of the estimate or works carried out, it is discovered there was a manifest error when the estimate was provided.
The company will not be under any obligation to provide an estimate to the customer. The company will only be bound to estimates provided in writing to the customer, which have also been signed by an authorised representative of the company.
The customer will reimburse the company for any and all expenses incurred (including labour, materials and equipment hire) upon acceptance of an estimate which is subsequently cancelled by the client.



All invoices are due immediately upon completion of works. Where the customer is represented by a third party person(s) or agent(s) (such as managing agent, landlord, tenant or other occupier, friend, family, contractor other representative), in the event of non-payment by the customer, the third party will be responsible for full payment unless the company has agreed otherwise in writing prior to any works commencing.

 The company will be under no obligation to provide or issue any guarantees, certificates or other similar documents to the customer for works, unless payment has been made and received in full.

For any late payments whether in part or in full of an invoice to the company, will be subject to daily interest rate of 3% over the base rate, until the payment in full is received by the company.

Attendance and Completion of Works

The company will advise the customer of the date and time of works to be carried out. The company will always endeavour to ensure they maintain this schedule. and that their operatives attend at agreed time. However, the company accepts no liability in respect of late/non-attendance at any site, or for the late/non-delivery of equipment or materials. All times are estimates only.


The customer shall indemnify the company against any and all actions, claims, demands, suits, costs, losses, expenses and charges which the company may suffer or incur in connection with a claim from a third party, resulting from a breach of the customers obligations, undertaking and representations and warranties in connection with this contract. 

Limitation of Liability

The company’s liability shall be limited to:

the repair or making good of any defect pursuant to its undertaking in the next paragraph and subject to” Attendance and Completion” above.

liability for personal injury or death resulting from negligence in the course of carrying out the company’s duties.

the reasonable costs of repair and reinstatement of damage or any loss to the customer’s property, should this result from the negligence of the company or its employees, agents or sub-contractors, and the customer incurs such costs.

The company will not hold any responsibility for any damage suffered to a part of any property where the damage is in whole or in part a consequence of a defect or weakness in that part of the property.

The company will not hold responsibility or liability for damage caused whilst investigating and repairing any plumbing, drainage works including blockages. This includes but not limited to : the removal of bathroom suites, panels or furniture, tiles and tiling, floor coverings ( carpet, rugs, laminate, wood, tiles etc.), internal and external walls where pipework is/has to be routed and other damages as a result.

If damage is to plaster and brickwork is caused it will be the customer’s responsibility to make good. We cannot accept any responsibility for any damage to wallpaper, paintwork, tiles, carpet, furniture, etc. Any silicone work does not carry any guarantee. 

It is the responsibility of the customer to protect items of furniture, furnishings, fixtures, and fittings. We will make reasonable efforts not to cause damage. It is suggested that the customer remove items that are considered to be a problem.  If items remain within the working area, it is the responsibility of the customer to cover such items.



All defects must be notified to the company by the customer in writing, and the Plumber and his insurer must be provided the opportunity to inspect the work and any alleged defect.

The inspection shall only apply to work carried out and completed by the Plumber that has been paid in full by the customer.

Following the inspection if it transpires the alleged defect is not the result of any work or service carried out or provided by the Plumber, the company reserves the right to make charge to the customer for the inspection visit at its standard rate.

The company reserves the right to not carry out any work where the customer cannot provide enough evidence that the work was originally carried out by the Plumber, or where full payment has not been received for said work.

Exclusions are:

Any parts or materials provided by the customer.

Any systems or structures which have not been installed by the Plumber.

Any defects resulting from the misuse, wilful act or faulty workmanship by the customer or any other third party working for or under the direction of the customer.

Permits, Licenses, Regulations and Other Consents/Access

It is the customer duty to ensure suitable permission, permits, licenses and all other consents from the owner/landlord/agent organisation, and/or planning permissions if necessary is obtained prior to installation work carried out by the company. The company will not be held responsible for any damage to the property (such as fixings, holes etc.) if this has not been obtained, and in the event of equipment supplied or installed requiring removing or re-positioning, extra charges will be incurred.

The customer shall provide clear access to enable the company to undertake works and will make all the necessary arrangements with the proper person or authorities for any traffic controls or signals required in the connection with carrying out the works.

The customer shall obtain permission for the company to proceed over property belonging to neighbours or third parties if this is necessary. The customer shall indemnify the company in all aspects of claim from neighbouring / third party properties arising out of the presence of the company or its employees/ representatives.

The customer will at all times ensure the environment is safe for the company and its employees/representatives for the purpose of carrying out the works.

Where applicable to drainage works and services, the customer shall provide the company if possible, a plan of the drain layouts. If this is not available, the company reserves the right to make additional charges at the applicable rate if blockages occur in drains not covered or identified by the customer.

By instructing the company to proceed with any works as agreed, it is thought by the company that the customer has sought the necessary permissions as set above. The customer will be liable to the company for all loss and damage whether indirect, direct or consequential which has been suffered by the company as a result of the failure or delay by the customer in performing the obligations as detailed above.

Force Majeure

The company will use all reasonable efforts to carry out and complete the work on time,but shall not be liable to the customer or any third party if the works prove impossible due to events or circumstances beyond the company’s reasonable control.


If the customer cancels any contract with the company, without the company’s consent, the customer agrees to indemnify the company against any and all loss, damage, claims or actions arising as a result of such cancellation, unless otherwise agreed in writing, and is without prejudice to the company’s right to payment in accordance with paragraph ” Prices and Payment”.

Removal of waste and materials

The company is not responsible of removal of any waste materials. The customer is responsible for the removal of any/all waste materials resulting from the works carried out by the company.


Any guarantee provided by the company shall be for labour only, in respect of faulty workmanship from 6 months of the date of completion. Any parts, equipment or components supplied by the company will be covered by their respective manufacturer’s warranty.

The companies guarantee will become null or void if the work/appliance completed/supplied by the company is:

Subject to misuse or negligence

Repaired, tampered with or modified by anyone other than a company operative/representative. The company accepts no liability for (or guarantee suitability for) materials supplied by the customer or other third parties and will not accept liability for any damage or faults as a result.

The company is not able to guarantee any work in respect of blockages in waste and drainage systems.

The company is unable to guarantee any work which has been undertaken on instruction by the customer, against the companies/ operatives advice/recommendations.

The company will only guarantee work directly undertaken by the company and it’s employees. Any work carried out on behalf of the company by agents or sub-contractors will be guaranteed under their own respective policies.

The company will not be liable or responsible for any damage of defect arising from work not fully guaranteed or where recommended work has not been carried out.

The company will not guarantee work where the customer has been notified either verbally or in writing by the company of any related work which requires attention.


Intellectual Property Rights

All content of this website, including graphics and log’s remain property of the company, and are not to be copied, reproduced or distributed either in part of full, without our prior written consent.

Complaints Procedure

In the unlikely event the customer experiences a problem with the service provided by the company, the customer must put their complaint in writing via e-mail angels_ltd@yahoo.com or by post Angel’s Plumbing Ltd, 9 Drummond Road, Hedge End, SO30 2AD at their earliest opportunity.

Notice of your Right to cancel

The customer has the right to cancel this contract within fourteen calendar days starting on the day the notice of right to cancel is issued. By allowing work to commence before the end of the 14-day notice period, you agree that any work carried out is chargeable and that payment is due.

Should you send your cancellation notice in writing via post or email to angels_ltd@yahoo.com or Angel’s Plumbing Ltd, 9 Drummond Road, Hedge End, SO30 2AD at their earlies opportunity. If by post it is recommended you retain proof of postage. We advise that all notice of rights to cancel are send via email.

Angel’s Plumbing Ltd, 9 Drummond Road, Hedge End, SO30 2AD

Company registration:12159315